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Frequently Asked Questions
Can I request a specific design or picture to be printed on a cake?
Yes, we offer edible image printing services. Provide us with a high-quality digital image, and we'll transfer it onto the cake using edible ink for personalized cakes.
Can I order a cake for same-day pickup?
Yes, we have ready-to-go cakes available in our stores daily. For customized cakes, availability depends on order volume. We'll do our best to assist you in finding the perfect product.
Can I request a cake delivery?
Yes, we offer cake delivery services within a specific radius of our shop. Delivery charges may apply based on the distance. Please use the delivery calculator on the website or contact us for more details.
Can I order from another country or a state?
Of course! We have handled many orders from overseas and interstate customers to help them deliver a beautiful cake to their loved ones. Some of the countries include UK, Canada, India, Singapore, Malaysia, Qatar, US and many more.
We provide various payment options to ease the process including Mastercard, Visa and Paypal.
If you would like further assistance or would like to add extra delivery instructions, please include the details in the Order Notes section on the checkout page.
Do you have a storefront where I can visit and purchase cakes directly?
Yes, we have 3 physical storefronts in Melbourne where you can visit and purchase cakes directly. Our friendly staff will be happy to assist you in selecting the perfect cake or answering any questions you may have.
What is your cancellation policy?
We understand that circumstances can change. For cake orders, we allow cancellations up to 24 hours before the scheduled pickup or delivery time. However, for custom-designed cakes, cancellations need to be made at least 48 hours in advance. A cancellation fee applies. For more details, please visit our policy on the website.
Are your cakes nut-free?
While we take care with allergens, our facility is not entirely nut-free. Customers with severe nut allergies should exercise caution when ordering.
Can you accommodate last-minute cake orders?
We try our best to accommodate last-minute orders based on availability. Contact us directly with your request, and we'll let you know if we can fulfill it within the desired timeframe.
Can I freeze the cake if I want to save it for later?
We strongly recommend that you do not freeze any of our cakes. Our cakes are made to be fresh, and freezing can alter their texture and moisture. Instead, refrigerate the cake and consume it within 48 hours of receiving it.
Do you offer cupcakes and other pastries besides cakes?
No, we focus solely on making and developing our cakes with the utmost care and attention to quality.
Do you make wedding cakes?
Yes, we specialize in creating beautiful and delicious wedding cakes. We understand the significance of your special day and strive to create a stunning centerpiece that reflects your style and taste.
How far in advance should I place my cake order?
It's best to place your order at least 48 hours in advance. However, for custom-designed cakes or larger orders, we recommend ordering a week in advance to ensure availability.
Can you accommodate large orders for events or parties?
Certainly! Whether you're hosting a small gathering or a large event, we can accommodate your needs. Contact us with the details of your order, including the number of guests and any specific requirements, and we'll ensure you have the perfect desserts for your occasion.
What Our Customers Say
